Website The Basement Doctor
The Customer Service & Maintenance Coordinator at The Basement Doctor will manage customer relationships through proactive maintenance scheduling and responsive issue resolution. This role serves as a critical link between customers, sales representatives, and service technicians to ensure customer satisfaction and system reliability.
Key Responsibilities
- Contact existing customers to schedule annual maintenance appointments for their waterproofing systems, dehumidifiers, sump pumps, and other installed equipment
- Answer incoming customer calls regarding service issues and concerns
- Provide basic troubleshooting assistance for common issues with dehumidifiers, sump pumps, and related equipment
- Research warranty information to determine coverage for service requests
- Document customer interactions and service history in company systems
- Coordinate with sales team and service technicians to resolve escalated customer concerns
- Maintain scheduling system for preventative maintenance and service appointments
- Follow up with customers after service to ensure satisfaction
Qualifications
- Strong customer service skills with professional phone manner
- Basic technical aptitude and ability to learn troubleshooting procedures
- Excellent organizational and time management abilities
- Experience with CRM systems and scheduling software preferred
- Knowledge of residential systems (plumbing, electrical, HVAC) helpful but not required
- Ability to explain technical concepts in clear, customer-friendly terms
- Detail-oriented with strong documentation skills
Working Hours
- Full-time position, Monday through Friday
Pay Range: $19-$24 per hour depending on experience.