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13659 E Main St Reynoldsburg, OH 43068
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13659 E Main St Reynoldsburg, OH 43068
Call Center Team Lead

Call Center Team Lead

The Basement Doctor

From Fixed to Finished

The #1 contractor in Basement Repair and Remodeling in Central Ohio, that pays for performance, is seeking an ALL-STAR for our Full-Time Call Center Team Lead position.

We are looking positive and energetic individuals who have experience in a fast-paced call center. This position may include some afternoon/evening hours as well as some Saturdays. Job responsibilities include, but are not limited to:

  • Answering incoming calls using a monitored headset
  • Assists customers with their home improvement concerns via telephone, email, or text
  • Accurately confirming information
  • Using multiple databases to input customer information
  • Be a team player and being able to step in to assist co-workers and fill in when the manager is away
  • Facilitates call center associates with complex situations
  • Helps manage workload of call center associates and ensures all daily tasks are assigned
  • With the Call Center Manager, trains, coaches, and sets team goals
  • Provides performance feedback to Call Center Manager

Qualifications:

  • Having some prior knowledge of scheduling and home improvement work; not required
  • Ability to multi-task
  • Possess a strong background in data entry
  • Be a master motivator and positive influence the team
  • Attention to detail
  • Strong coaching skills
  • Ability to communicate constructive criticism in a professional manner
  • Ability to fairly distribute work loads
  • Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
  • Hardworking: to be able to encourage their team members to work harder, they must be hard workers themselves

Required Education:

High school or equivalent.

  • Minimum 3 years of call center experience
  • Computer Skills: Proficiency in Microsoft Office, minimum 3 years working in a database

Required license or certification:

  • Driver’s License

Pay is hourly plus bonuses. The hourly rate is based on experience.

Must have valid identification and reliable transportation.

Extensive Benefits include:

  • Medical – up to 75% of premium & HRA of $2K/$4K paid for by Company!
  • Dental, Vision, Life, and Disability Insurance
  • 401K Match
  • Paid Time off and Holidays

As well as:
Access to tickets to PromoWest concerts and sporting events!